I think everyone would agree that training, wherever possible, should be relevant. However, this isn’t always as easy as it might sound.
If you are making training materials for a large group of people within an organisation, or materials are ‘off the shelf’, then it’s hard to create situations and examples which are equally relevant to all members of staff. Sales might have very different information security needs from customer service, and finance might be different again, for example. So to cope with this, the elearning tends to become quite general so that it is ‘relevant’ to everyone.
We recognise this and have dealt with making our materials relevant in two separate ways.
One our videos are generic. We want them to appeal to a wide audience.We recommend that the videos are supplemented with ‘local’ examples which are specific to the users. This can be done easily with a simple Word document or PDF. Take Data Protection for example. Everyone watches the video to understand the basics and the principles. The travelling Sales Team, on the road, working from home and laptops, then get a PDF of examples showing things then need to be aware of or know. The Customer Support team have a different set of examples as they all work in an office and have different needs.
We believe that companies themselves are best placed to give their users relevant examples.
The other way we make our videos relevant to the users is that we address the whole person in a three pronged approach. For example, Information Security is just as relevant to our personal lives, the lives of our friends and family – you’d want to make sure that someone you cared for was looking after their information safely – and of course, it’s important at work too. A safe password is a safe password at home and at work. Our videos point this out.
So that’s how we think elearning can be made relevant. Simple real life examples created locally, and our videos showing relevance to the person, their kith and kin, and work too. You can see all our videos on our show reel page.