Compliance training isn’t generally well liked. It’s often quite tedious, has too much information which isn’t presented particularly well, and a lot of people treat it a bit like going to the dentist’s, they don’t like it but they know they have to do it. And whereas we might appreciate that going to the dentist’s is good for us in the long run, we don’t always feel that way about compliance training.
One of the problems is that many people see compliance training as something which is not relevant and therefore, of little value.
Solution #1 (which doesn’t really work well) Let’s make it relevant by setting the learning content within the organisation.
One of the commonly used strategies to make training appear to be relevant is to make it seem as though it’s based in the workplace.
If it’s in a particular company’s workplace then logos, company branding, people wearing company uniforms or ties and so on are used within the elearning.
You can also refer to particular departments and policies, but there’s always a danger that these will go out of date and need extra work to keep them relevant in the future.
It costs quite a lot to customise the content in this way and personally, it’s never added anything for me.
Another issue with this approach is the organisations rarely, if ever, want to present the possibility that something untoward could happen in their workplace. For example, if you wanted to show a scenario where someone was being bullied or harassed, they wouldn’t want it to appear as though it had happened in their organisation.
Solution #2 (which can backfire) Let’s make it fun!
This is a tricky one. Although it sounds like a good idea, and can be, it’s also very difficult to pull off.
Humour can vary between people and cultures, and often topics don’t lend themselves to being used as a vehicle for humour. I was pulled up on this once, when I wrote a little joke into a money laundering course. The SME said that laundered money is often used for terrorism, drug smuggling, prostitution and modern slavery – is this something that we want to make light of?
The type of humour I like in elearning is the type that if no one gets it, it doesn’t matter. An example of this is from our Emotional Intelligence video. The video is based round a young man, Eddie, who starts off as Teddy Boy (Rocker, Black Jacket) and learns about emotional intelligence the hard way.
While explaining the four areas/dimensions of emotional intelligence we used mocked up film posters from famous films. Well the films are a little dated, but whether or not the films are recognised, or if anyone sees any humour in any of them, doesn’t really matter as it’s not essential to the points being made. Can you recognise the films?
Rocky, When Harry Met Sally, Top Gun, Any Given Sunday (great motivational speech)
Solution #3 (this might just work) Make it about people and their real lives
If you look at a lot of compliance topics, they’re nearly all applicable to our personal lives.
For example, health and safety is about keeping ourselves and colleagues safe, but what we learn will also help to keep our family and friends safe e.g. knowing what to do in case of a fire.
Getting into good information security habits such as using strong passwords, is just as important at home as it is at work. Do you have a member in your family who isn’t too internet savvy and could do with some help keeping them safe on the internet?
Data protection is about personal information so it’s as much about what company’s do with our data, and what our rights are as it as about how you might handle other people’s personal data.
What about if you were being discriminated against or harassed outside of work – it’s the same legislation which protects you.
Ransomware is a massive problem at the moment. It’s not only large companies being hit, but individuals too. Often these are instigated initially through phishing emails.
So doesn’t it make sense to create training that goes beyond the workplace?
You can see an example of this in our YouTube version of our Ransomware (and how to prevent it) video.