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New in  2018

Vulnerable Customers

Many people are classed as vulnerable customers. Perhaps they have a long term disability or they are going through a particularly difficult time in their personal lives. They may not see themselves as being vulnerable, but they may need more help due to their current situation.

A vulnerable customer is someone who due to their personal circumstances, is especially susceptible to detriment – losing out, particularly when an organisation is not acting with appropriate levels of care.

This video looks at a number of examples of customers who are in vulnerable positions. All of the examples are based on true stories.

The video shows what businesses can do to identify vulnerable customers, and act appropriately.

These scenarios are particularly useful for anyone working in financial services, or the public sector.

Backbiting
Socrates and the triple filter test

Malicious gossip, or backbiting, is common in just about every workplace. However, if you asked people if they would prefer to work in an environment where there was no backbiting, they’d overwhelming answer ‘yes’.

Backbiting causes stress and can lead to colleagues being isolated and excluded. It’s often the start of bullying and harassment.

Socrates triple filter test is a quick test which can help eliminate backbiting.

Diversity and Inclusion

Understanding what Diversity and Inclusion mean in a the workforce has never been so important.

This video looks at many of the aspects of diversity which are often ignored or looked over and shows how diversity includes everyone.

It then explores some of the known advantages of having a diverse workforce and why many employers now see the positive side, and strength in diversity.

Finally, the video explores areas where changes are being made to make for an inclusive environment. These include: removing barriers which impede people with physical disabilities, encouraging and supporting a culture which is open to new ideas and ways of doing things, flexible and accommodating work practices, and the way we communicate with each other.

Data Protection Today (2018)

Data Protection Today is an updated version of our original video. It has captions in 14 Languages.

This video looks at what personal data is, the special categories of personal data (sensitive personal data) and what processing means.

It then goes over the regulations which are in place and how to process personal data.

The rights individuals have with respect to their own personal data are then explained.

The video is aimed at people who handle personal data and makes the point that, although we may need to learn about data protection for work, we should all take an interest in how our personal data is handled.

Information Security and Data Protection

Information Security

Data Protection

Spotting Phishing Emails

Using Public Wi-Fi Hotspots

Creating Stronger Passwords

Information Security for Mobile Devices

At Work

Modern Slavery

Introduction to Health and Safety at work

Emotional Intelligence

Reporting Bullying and Harassment at work

Equality Diversity and Inclusion

Diversity and Inclusion

Managing Time

Rocks Pebbles and Sand

Vulnerable Customers

Social Media and Work

Backbiting

Whistleblowing at Work

Communicating with people who have hearing loss

Financial Crime

Fraud and Social Engineering

Anti-Money Laundering

Bribery and Corruption Indicators

Effective Meetings