Most elearning projects I’ve worked on have a pretty fixed budget. There might be a little wriggle room, but not much. So if projects are to be delivered on time and in budget, the slicker the process is, the more time there is to spend on the quality of the product – the good stuff.

I’ve seen projects where the deadline was met, the budget was kept to, but most of the budget’s resources were wasted on numerous rounds of changes and corrections. In terms of budget and deadline, the operation was deemed a complete success, but in terms of opportunity to create something really good, the patient died.

So I’m a firm believer that process is key to a successful methodology, and here are two things I stick to.

The first I call ‘the wheels on the wagon’.

For me, this means that every time the wheel goes round (you go through a process cycle), you try and improve it a notch. The picture that I have is of an odometer/mileometer on a bike. There’s a small piece of metal attached to a spoke, and every time the wheel goes round it passes the odometer and turns a cog, this moves the numbers round a little till you’ve notched up a tenth of a mile and so on. If the bit of metal on the spoke isn’t in the right place, it misses the cog and nothing is recorded.

This is like the difference between 10 years’ exper