I think everyone would agree that training, wherever possible, should be relevant. However, this isn’t always as easy as it might sound.
If you are making training materials for a large group of people within an organisation, or materials are ‘off the shelf’, then it’s hard to create situations and examples which are equally relevant to all members of staff.
Sales might have very different information security needs from customer service, and finance might be different again, for example. So to cope with this, the elearning tends to become quite general so that it is ‘relevant’ to everyone, or no one depending on how you look at it.
We recognise this and make our materials relevant in two separate ways.
One our videos are generic. We want them to appeal to a wide audience.We recommend that the videos are supplemented with ‘local’ examples which are specific to the users. This can be done easily with a simple Word document or PDF. Take Data Protection for example (which incidentally has captions in 17 different languages).
Everyone can watch the video to understand the basics and the